As a IT Specialist you will work closely with business users and the IT team, resolving ongoing issues and supporting daily work with systems and tools (including AI solutions).

Responsibilities:

• Providing remote first-line IT support to the client’s employees
• Receiving, registering, prioritising, and resolving incidents and service requests in the ticketing system
• Supporting users with Microsoft 365 applications, Windows, printers, mobile devices, and standard business applications
• Assisting with account access issues, password resets, MFA, permissions, and basic Microsoft Entra ID administration
• Preparing and configuring laptops, computers, and other IT equipment for new employees
• Supporting onboarding and offboarding processes, including account and equipment preparation and access removal
• Diagnosing common hardware, software, network connectivity, and user account issues
• Escalating more complex issues to second-line support, system administrators, or external service providers
• Creating and maintaining documentation related to incidents, solutions, devices, and supported processes
• Keeping users informed about the status of their requests
• Cooperating with the IT team to ensure consistent standards and high-quality support

• A person with 1 to 3 years of commercial experience in a similar position, such as IT Help Desk Specialist, IT Support Specialist, Service Desk Analyst, or Junior IT Administrator
• Practical experience in supporting Windows users and Microsoft 365 applications
• Basic knowledge of Microsoft Entra ID, including user accounts, groups, permissions, MFA, and password resets
• Understanding of common issues related to hardware, software, printers, mobile devices, and network connectivity
• Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPN, sufficient to diagnose common end-user connectivity issues
• Experience working with ticketing systems and handling incidents and service requests
• Strong communication skills and a customer-focused approach
• Ability to explain technical matters clearly to non-technical users
• Ability to work independently at the client’s site while maintaining effective communication with the central IT team
• Good organisational skills, attention to detail, and responsibility for assigned tasks
• English proficiency at a minimum B2 level, due to working in an international environment

Nice to have:

• Experience with Microsoft Intune or another device management system
• Basic knowledge of Active Directory or Microsoft Entra ID
• Experience in preparing laptops and maintaining IT asset records
• Familiarity with remote support tools
• Basic knowledge of ITIL processes

• Salary : UoP: 7 000 – 9500 PLN gross
• Hybrid work : Leszno / Remote
• A laptop (Windows/Mac)
• Flexible working hours
• O’Reilly platform
• Contract of employment
• Multisport

Imagine waking up on a Monday morning eager to collaborate with a team of open-minded specialists who value your perspective. Envision exploring new development paths with people who really care about achieving great results.